Shipping policy

Shipping & Delivery

  • Delivery Timeframe: Once your order has shipped, expect delivery straight to your home or business within 3 to 12 days.

  • Track Your Order: As soon as your package leaves our facility, we’ll send you a confirmation email with tracking information so you can monitor its journey.

  • Note: Delivery timelines are estimates, not guarantees. Weather events, carrier capacity, and local conditions may affect transit times.

The NovaTech 30-Day Guarantee

Try NovaTech risk-free for 30 days. If our cameras don't make monitoring your property easier, more reliable, and give you better peace of mind, we will give you your money back.

  • 30-Day Property Trial: Test the system exactly where you need it—whether that's your home or business.

  • Zero Hassle: Email our support team for a quick, easy return process.

  • Full Refund: Promptly returned to your original payment method once the equipment is received at our facility.

Cancellations & Order Changes

If you need to change or cancel an order, contact immediately through our contact us page. We’ll do our best to accommodate your request, but once fulfillment begins, changes are not guaranteed.